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    • May 23, 2019
    • 2 min

    The ONLY person you should disappoint today

    What’s a safe corner to cut?
    • Jun 5, 2017
    • 3 min

    What’s a safe corner to cut?

    Everything is urgent. That’s ok.
    • Sep 28, 2016
    • 3 min

    Everything is urgent. That’s ok.

    Customers want easy answers
    • Sep 1, 2016
    • 2 min

    Customers want easy answers

    Say this instead of “I told you so”
    • Jun 21, 2016
    • 2 min

    Say this instead of “I told you so”

    Apple Stores have nothing
    • Apr 21, 2016
    • 2 min

    Apple Stores have nothing

    4 ways to say “don’t worry” more effectively
    • Apr 8, 2016
    • 2 min

    4 ways to say “don’t worry” more effectively

    You lose patients when you lose patience
    • Mar 11, 2016
    • 2 min

    You lose patients when you lose patience

    Make your own 5-star restaurant, every day.
    • Jan 29, 2015
    • 2 min

    Make your own 5-star restaurant, every day.

    The sound of crickets
    • Jun 24, 2014
    • 1 min

    The sound of crickets

    There’s a problem with your best client
    • Feb 14, 2013
    • 1 min

    There’s a problem with your best client

    Why Starbucks REALLY wants to know your name
    • Jan 23, 2013
    • 1 min

    Why Starbucks REALLY wants to know your name

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    San Francisco, CA 94105

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