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The ONLY person you should disappoint today

May 23, 20192 min read

What’s a safe corner to cut?

What’s a safe corner to cut?

What’s a safe corner to cut?

Jun 5, 20173 min read

Everything is urgent. That’s ok.

Everything is urgent. That’s ok.

Everything is urgent. That’s ok.

Sep 28, 20163 min read

Customers want easy answers

Customers want easy answers

Customers want easy answers

Sep 1, 20162 min read

Say this instead of “I told you so”

Say this instead of “I told you so”

Say this instead of “I told you so”

Jun 21, 20162 min read

Apple Stores have nothing

Apple Stores have nothing

Apple Stores have nothing

Apr 21, 20162 min read

4 ways to say “don’t worry” more effectively

4 ways to say “don’t worry” more effectively

4 ways to say “don’t worry” more effectively

Apr 8, 20162 min read

You lose patients when you lose patience

You lose patients when you lose patience

You lose patients when you lose patience

Mar 11, 20162 min read

Make your own 5-star restaurant, every day.

Make your own 5-star restaurant, every day.

Make your own 5-star restaurant, every day.

Jan 29, 20152 min read

The sound of crickets

The sound of crickets

The sound of crickets

Jun 24, 20141 min read

There’s a problem with your best client

There’s a problem with your best client

There’s a problem with your best client

Feb 14, 20131 min read

Why Starbucks REALLY wants to know your name

Why Starbucks REALLY wants to know your name

Why Starbucks REALLY wants to know your name

Jan 23, 20131 min read

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