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May 23, 2019
2 min
The ONLY person you should disappoint today
Jun 5, 2017
3 min
What’s a safe corner to cut?
Sep 28, 2016
3 min
Everything is urgent. That’s ok.
Sep 1, 2016
2 min
Customers want easy answers
Jun 21, 2016
2 min
Say this instead of “I told you so”
Apr 21, 2016
2 min
Apple Stores have nothing
Apr 8, 2016
2 min
4 ways to say “don’t worry” more effectively
Mar 11, 2016
2 min
You lose patients when you lose patience
Jan 29, 2015
2 min
Make your own 5-star restaurant, every day.
Jun 24, 2014
1 min
The sound of crickets
Feb 14, 2013
1 min
There’s a problem with your best client
Jan 23, 2013
1 min
Why Starbucks REALLY wants to know your name
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