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The ONLY person you should disappoint today

What’s a safe corner to cut?

Everything is urgent. That’s ok.

Customers want easy answers

Say this instead of “I told you so”

Apple Stores have nothing

4 ways to say “don’t worry” more effectively

You lose patients when you lose patience

Make your own 5-star restaurant, every day.

The sound of crickets

There’s a problem with your best client

Why Starbucks REALLY wants to know your name