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Feb 6, 2019
1 min
Before you go...
Feb 27, 2018
2 min
What do you bring home?
Sep 29, 2017
1 min
Avoid the F word
Apr 20, 2017
1 min
Is a creative solution a good one?
Feb 19, 2017
2 min
Don’t thank someone for their time
Jan 23, 2017
2 min
They’re annoyed. You’re annoyed. Why?
Sep 28, 2016
3 min
Everything is urgent. That’s ok.
Sep 1, 2016
2 min
Customers want easy answers
Jul 25, 2016
2 min
Don’t buy the “no budget” excuse
Jun 21, 2016
2 min
Say this instead of “I told you so”
Apr 8, 2016
2 min
4 ways to say “don’t worry” more effectively
Mar 11, 2016
2 min
You lose patients when you lose patience
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