Every pilot gets to fly in completely blue skies. All they have to do is ascend high enough. Look at a pilot’s pre-flight checklist. It leaves VERY little to...

It shows as fixed. You believe it to be fixed. Don’t say it’s fixed. Customers want you to, you want to. Don’t do it. It’s not fixed IF: the issue comes back...

If you run a small business, you should view every check your company receives. Every single one. Here are 5 great reasons: you verify that your bank stateme...

You can achieve a best case scenario if you spend most of your time obsessing over the worst case scenarios. “Don’t worry be happy” may be a catchy song, but...

Not sure which phrase will upset a business owner? Don’t worry… “I got it handled, boss. Don’t worry.” “We’re on top of it, nothing to worry about.” The more...

There’s no question a VPN provides an added (and sometimes a much-needed layer of security in an insecure world. Using a computer to do corporate work in a p...

It’s a pretty common occurrence: a rocket launch aborted just minutes or seconds before take off. However, few observers are surprised when this happens. Mos...

Afraid about technology rendering your job obsolete? Here’s a fix: be able (you have to be certain of it!) to say one of these 3 phrases for nearly permanent...

Don’t write down your complete password. If you are going to write down a key password somewhere, don’t write down the actual password. Don’t put the post-it...

Executive summary: This is why people shoot the messenger – the messenger isn’t positioning the problem well. If you’ve ever gotten upset with a computer sup...

Editor’s note: we had such good response to this that we’ve updated it with some more tips & suggestions to help you with those “doorway moments” Ever had th...

Dr Kimble: “I didn’t kill my wife!” Inspector: “I don’t care.” In the film The Fugitive, Harrison Ford’s character feels strongly about his innocence. So muc...

If you’re going on vacation and planning to check your email while away, do these 2 simple steps: 1) change your email password just before you leave 2) chan...

I was fortunate to see the Rockettes at Radio City Music Hall as a young boy. I distinctly remember waiting, maybe even hoping, for one of them to go out of ...

“Remember” is also an awful word. In an earlier post we discussed how “should” is a terrible word. For businesses, “remember” may be even more lethal. Exerci...

When a company experiences a negative customer experience, people often try to resolve things by spending time – reviewing why something happened – training ...

Your phones are down. Phone outages occur in nearly every small business, and here are 4 ways you can reduce the likelihood or impact of an outage. 1) First,...

Try this simple exercise: pretend one of your employees changes their name from Jennifer to Jessica. How many places do you need to make that change? Payroll...

Yes, all of them. No, you say, that’s going to take too long. It won’t be immediate, but just google “identity theft” and you’ll find the time is well spent....

Many small business owners are reluctant to put their data in the cloud, fearing security breaches, data loss, and system-wide outages. How can you prepare o...