If you've tried to log in and can't get on WiFi in a public area, try restarting your computer first, but if it's still not working, this simple web address may be all you need.
Hotel, airport and café WiFi connections can sometimes be problematic. If people around you seem to be online and working but you aren't, try putting this into your device's web browser (it doesn't matter if you're on a Mac or PC):
When your device attempts to get online, going to this web address may help "force" it to log you back into the service.
Did this work for you? Please let us know so we can continue to share these kinds of simple troubleshooting steps.