ARE YOU TOO SMALL FOR MANN'S SERVICE?
If we have so many customers, how can we deliver prompt and reliable, consistent support? Will small clients have a different experience than larger ones?
You should have a great experience with our service, regardless of size.
We like to think of ourselves as a great restaurant: if you're dining just as one or two people, or a group of people in a back room, we want you to have an excellent experience.
Just like a popular restaurant, if you commit to an appointment, we'll hold a spot for you. Or if you don't reserve a spot and want last minute service, we'll give you the first opening, but there may be a wait. And if you're a "regular", then we'll try to get you your favorite table & waiter each time.
Here's how to ensure you get a great result from Mann:
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Reserve an appointment early, don't wait until the last minute.
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If you know you're hiring (or firing) someone in the next few days, call us now to schedule the time. Those appointments require advance notice and planning.
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Get a monthly plan - you get the highest discount and the highest priority scheduling.
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Pay your invoice promptly.
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Give your account manager feedback at any time. We want to hear if you're pleased, and if you're not.
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If you ever feel like you're not getting treated like a valued, important customer, tell us.