Are you ready to wow clients with your unexpectedly-amazing customer service? Can you handle stressful situations with a cool and calm approach? Will our customers feel great about their experience with you?

 

Job Description 

Job Type: Full-time, salaried

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Our account coordinator role has THREE areas of responsibilty:

 

1. delight customers with unexpected personal and professional service

2. support our amazing set of consultants to deliver their service

3. continually improve and design better processes for our growth

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Responsibilities

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• Provide outstanding, memorable customer service

• Answer calls & emails promptly, politely and professionally

• Schedule & coordinate customer appointments with technical consultants

• Assist customers with orders, delivery issues, accounting and credit inquiries, and all customer service related concerns

• Ensure our consultants are providing quality service by making follow-up calls

• Communicate customer issues or concerns with your supervisor or consulting team in a timely manner
   

Requirements

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• Experience in account management and/or customer service

• Excellent telephone and customer service skills

• Sound business judgment and ability to make decisions quickly

• Clear, concise writing with correct grammar and spelling

• Strong attention to detail (we could loose a client over the smallest of errors!)

• High level of professionalism with internal staff and external customers

• Self-motivated with the ability to multitask, prioritize, and adapt to changing priorities

• Solution-oriented

• Punctual, friendly, and trustworthy team player

• Comfortable with constructive criticism and constant improvement
   

Want to apply? Here are 3 steps:
 

Step 1: Email us with a SHORT description of what you’d do with a customer who calls to say their laptop computer is dead. You're not the technician to fix it, but you're the account manager who will schedule a consultant to review the laptop and try to get it working again. BRIEFLY, what would you do to provide great customer service?

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Step 2: What's one typographical error (if any) you would change on this job description?
 

Step 3: PASTE in the text of your resume (no attachments).

 

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