ACCOUNT
COORDINATOR
The right fit is everything.
Are you ready to wow clients with your unexpectedly-amazing customer service? Can you handle stressful situations with a cool and calm approach? Will our customers feel great about their experience with you?
Job Description
Job Type: Full-time, salaried
Our account coordinator role has THREE areas of responsibilty:
1. delight customers with unexpected personal and professional service
2. support our amazing set of consultants to deliver their service
3. continually improve and design better processes for our growth
Responsibilities
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Provide outstanding, memorable customer service
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Answer calls & emails promptly, politely and professionally
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Schedule & coordinate customer appointments with technical consultants
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Assist customers with orders, delivery issues, accounting and credit inquiries, and all customer service related concerns
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Ensure our consultants are providing quality service by making follow-up calls
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Communicate customer issues or concerns with your supervisor or consulting team in a timely manner
Requirements
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Experience in account management and/or customer service
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Excellent telephone and customer service skills
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Sound business judgment and ability to make decisions quickly
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Clear, concise writing with correct grammar and spelling
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Strong attention to detail (we could loose a client over the smallest of errors!)
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High level of professionalism with internal staff and external customers
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Self-motivated with the ability to multitask, prioritize, and adapt to changing priorities
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Solution-oriented
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Punctual, friendly, and trustworthy team player
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Comfortable with constructive criticism and constant improvement
Want to apply? Here are 3 steps:
Step 1: Email us with a SHORT description of what you’d do with a customer who calls to say their laptop computer is dead. You're not the technician to fix it, but you're the account manager who will schedule a consultant to review the laptop and try to get it working again. BRIEFLY, what would you do to provide great customer service?
Step 2: What's one typographical error (if any) you would change on this job description?
Step 3: PASTE in the text of your resume (no attachments).