ACCOUNT

COORDINATOR

The right fit is everything

Are you ready to wow clients with your unexpectedly-amazing customer service? Can you handle stressful situations with a cool and calm approach? Will our customers feel great about their experience with you?

 

Job Description 

Job Type: Full-time, salaried

Our account coordinator role has THREE areas of responsibilty:

 

1. delight customers with unexpected personal and professional service

2. support our amazing set of consultants to deliver their service

3. continually improve and design better processes for our growth

Responsibilities

  • Provide outstanding, memorable customer service

  • Answer calls & emails promptly, politely and professionally

  • Schedule & coordinate customer appointments with technical consultants

  • Assist customers with orders, delivery issues, accounting and credit inquiries, and all customer service related concerns

  • Ensure our consultants are providing quality service by making follow-up calls

  • Communicate customer issues or concerns with your supervisor or consulting team in a timely manner
     

Requirements

  • Experience in account management and/or customer service

  • Excellent telephone and customer service skills

  • Sound business judgment and ability to make decisions quickly

  • Clear, concise writing with correct grammar and spelling

  • Strong attention to detail (we could loose a client over the smallest of errors!)

  • High level of professionalism with internal staff and external customers

  • Self-motivated with the ability to multitask, prioritize, and adapt to changing priorities

  • Solution-oriented

  • Punctual, friendly, and trustworthy team player

  • Comfortable with constructive criticism and constant improvement
     

Want to apply? Here are 3 steps:
 

Step 1: Email us with a SHORT description of what you’d do with a customer who calls to say their laptop computer is dead. You're not the technician to fix it, but you're the account manager who will schedule a consultant to review the laptop and try to get it working again. BRIEFLY, what would you do to provide great customer service?

Step 2: What's one typographical error (if any) you would change on this job description?
 

Step 3: PASTE in the text of your resume (no attachments).

 

Mann Consulting, LLC

282 Second St. #400

San Francisco, CA 94105

Copyright ©2019 Mann Consulting LLC

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