How committed are you?
The Associate Consultant - macOS position is a full-time salaried position with benefits and considerable opportunity for development and advancement, 401K, profit-sharing, medical, dental, paid-time-off, and more.
You'll be joining one of the fastest growing companies in San Francisco and enjoy a fantastic team of people with an amazing, diverse client base. We help over 300 businesses every year! If selected to join us, you'll be exposed to tremendous variety and interesting technical challenges.
Bachelor's degree or equivalent.
1-3 years of work experience supporting macOS in any environment
Strong communication, time management, and people skills.
Excellent technical writing skills
Must be able to communicate equally well to clients of varying technical ability
Experience managing macOS / iOS devices with tools like ARD, JAMF Pro, or Munki.
Experience setting up and maintaining firewalls, routers, and access points.
Account management using tools such as Google Apps, Office 365, and Okta
Ability to walk, bend and lift equipment up to 50 pounds and perform physical duties of connecting computer and networking equipment.
Experience and strong troubleshooting skills for computer configurations, printers, and connected devices.
Ability to provide general networking and server support.
Ability to provide general AV support on products such as Google Hangouts or Zoom Rooms.
Help clients onboard and offboard team members
Setup and maintain macOS devices and the services that support those devices
Help clients in person or over the phone or Slack or remotely.
Assist other consultants complete project work and maintenance for clients
Document client infrastructure and best practices for other team members.
Research new solutions for future client work
Continually surprise clients and coworkers with outstanding support.
Use a ticketing system to document work completed and alert clients of upcoming tasks and projects.
Limited travel outside the area may be required. For meetings in the Bay Area, access to an automobile is essential.
Setup, maintain, and troubleshoot antivirus, backup, and monitoring software clients.
Communicate and apply industry best practices.
Nice to Have:
Working knowledge of MDM providers
Virtualization of services in AWS or Google Cloud.
VOIP Phone experience such as Digium or RingCentral.
Our office is in SOMA, 5 minutes from BART and most MUNI lines.