How committed are you?
The Senior Associate Consultant - (SAC) macOS position is a full-time salaried position with benefits and considerable opportunity for development and advancement, 401K, profit-sharing, medical, dental, paid-time-off, and more.
We're a top managed service provider based in California, supporting hundreds of businesses annually, ranked three times as one of the fastest growing businesses in the SF Bay Area. We offer assistance in help desk, strategic planning, network support, onboarding/ offboarding, systems automation, security, and office moves and buildouts.
Despite all this growth, we’re a very stable company as well: privately held, family-owned, and over 30 years in business. We have an absolutely super team of folks helping hundreds of small businesses and thousands of people. You bring the tech skills and a strong desire to learn and help people. We provide you with the tools, systems, a fantastic administrative team and the training to do great work.
We offer 401K matching, PTO, training budgets, medical, dental, paid-time-off, commuter checks, wellness reimbursement and more. Our office is located in SOMA, 5 minutes from BART and MUNI.
Bachelor's degree or equivalent.
3-5 years of work experience supporting large quantities of MacOS devices
Strong communication, time management, and people skills.
Excellent technical writing skills
Must be able to communicate equally well to clients of varying technical ability
Experience with escalated issues involving macOS / iOS devices with tools like JAMF Pro or Munki.
Experience setting up and maintaining firewalls, routers, and access points.
Account management using tools such as Google Apps, Office 365, and Okta
Ability to walk, bend and lift equipment up to 50 pounds and perform physical duties of connecting computer and networking equipment.
Experience and strong troubleshooting skills for computer configurations, printers, and connected devices.
Ability to provide general networking and server support.
Ability to provide general AV support on products such as Google Meet or Zoom Rooms.
Help manage scripts and various automation to deploy, secure, provision and support multiple MacOS clients
Establish protocols, scripts & integration to onboard and off-board client hires
Setup and maintain macOS devices and the services that support those devices
Help clients in person, over the phone, via Slack or remotely.
Assist other consultants complete project work and maintenance for clients
Document client infrastructure and best practices for other team members.
Research new solutions for future client work
Continually surprise clients and coworkers with outstanding support.
Use ticketing system to document work, alert clients of upcoming tasks and projects.
Limited travel outside the area may be required. For meetings in the Bay Area, access to transportation is essential.
Setup, maintain, and troubleshoot antivirus, backup, and monitoring software clients.
Communicate and apply industry best practices.