Pieter.
Jenifer.
Cindee.
Lisa. Leesa. Lissa.

Spelling is personal. And nothing says "I don't really care enough about you as my customer" than a simple spelling mistake. (By the way, my name isn't Howard.…

To:EVERYONE
From: President
Subject: URGENT: read this right now.
If you get an email marked "urgent" from your supervisor, do you immediately comply with the directive?

Some of you will, some of you won't.…

Are you triple checking your work?

Why?

To be extra accurate? Because you entered it wrong before? Because your boss told you to? Because it was in the job manual?

If your workflow…

Ever had a waiter or restaurant manager tell you that they took something off the bill without you having to ask them to do so? Remember how that made you…

People in professional services (doctors, lawyers, accountants, technology consultants) occasionally stumble on a predicament: their customer may want to do the "wrong" thing. The thing that the pro feels isn't…

I see your name right there on my chat window. I have a question. All I have to do is click on your name and ask it. How easy is…

Internal recommendations (within your team) are not as innocent as they seem.

They're actually great ways to avoid owning responsibility. They're speed bumps. They are harmfully harmless.  I know, they come…

People love the phrase "please advise". You shouldn't.
It's a great way to lob the tennis ball back into the other person's court.
If you're helping a business person, don't use that…

I'm not one to use the term "revolutionary" casually. But this tool is revolutionary if you're a high-frequency email person.
Boomerang, I love you.
 

Here's the typical experience I have with most…

We've been doing some bragging this year. It's our 20th year in business. One of the best parts of celebrating this milestone is the great perspective it provides. Had I…