Posted on July 23rd, 2011 No comments
Old saying: “Give a man a fish and you feed him for a day. Teach him how to fish and you feed him for a lifetime.” Many, many computer consultants believe strongly in this principle.
The problem is this: you’re not going to always get the opportunity to teach fishing. This principle only works if it’s shared by both the teacher and the student. Some of your customers just want the damn fish. They know you can teach them the “right” way, but they might just want the “right now” way.
Posted on July 9th, 2011 1 comment
If you’re an IT person and your customer sees you using Google, you may be hurting your credibility. When you use Google in front of a client, here’s what you’re probably thinking:
- “There’s no way they can possibly expect me to know everything.”
- “They trust me.”
- “My client understands.”
Here’s what they may be thinking: Read the rest of this entry »