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Ignore the iPad at your own peril
Posted on April 10th, 2010 No commentsI’ve been associated with Apple, Inc. in various ways for over 30 years. Through the Apple ][, the Mac, the iMac, the super low stock price and the super high one. So my perspective is a long-term one. Here's why I think it's important for you to look at the iPad even if you're skeptical of its relevance:
Two words: Form factor. Form factor is not just width, height and weight. It also means ease of use, features, software, ease of purchasing and configuring, an ecosystem for developers and distributors, and of course cost. The iPad may be the right combination of these factors.
There were MP3 players before the iPod. But Apple was the first manufacturer to nail the form factor, which they repeated with incremental versions of the product line (nano, shuffle). The competitive Zune product from Microsoft is actually an impressive device from a hardware and price standpoint, but it doesn't have the entire form factor right. So being the first or the cheapest or the fastest isn't as important as getting it right. The reason Apple may win the slate/netbook war is not because they made the first or lightest or most robust product (they didn't) - but they may have nailed the form factor. It's still too early to tell, of course.
Here are 3 reasons you should consider regarding the iPad's relevance:
Reason #1: Meet the parents. It's not your father's Oldsmobile, but maybe his iPad. If you were born between 1955 and 1985, you have probably been tasked with providing unlimited free and agonizing technical support to your parents. Have you uttered any of these phrases into your phone?
- "No, Mom, that's not your WiFi signal, that's why you can't connect to the internet."
- "No Dad, you have to SINGLE-click the mouse."
- "Mom, you have to go slower and follow my instructions - don't keep clicking"
- "Mom, tell me whom my real parents are, because there's no way that we are related!"
So that's the AARP crowd - that's a huge number of consumers. If you're ever had to run antivirus software on a parent's computer, you may have already found your next Christmas gift.
If you think you really must must must have a "real" keyboard on the iPad then perhaps you haven't tried the Dragon dictation app yet. Try it. That's the future. The best keyboard is the one you see in the mirror each morning. Your mouth. Just talking instead of QWERTY. Eventually voice will be integrated into applications. (Investors: you can buy Nuance stock now when it's still relatively cheap - symbol NUAN)
If you still think you must, must, must have a keyboard on the iPad then buy a bluetooth keyboard. But for email, photos, web browsing, TV watching, etc., the iPad may be the right form factor.
Reason #2: your office. The iPad may be an expensive iPod Touch to some, but to others it may be an inexpensive laptop. Your field staff may get what they need from an iPad more cost effectively than a laptop. Schools may not need the "laptop cart" if a bunch of iPads do the job. For your office, it might not be a superfluous purchase, it might be a better and more economical replacement. Financial analysts with a Bloomberg box at their desk may not need all of that fancy technology in a few years. They might get what they need wirelessly on an iPad.
Check out this slick E-Trade app running on an iPad:
Doing a focus group and you want to have participants vote on their favorite headline? Hand iPads out and have them touch their choice. What about a point-of-sale system in a store or restaurant? In the past you had to install a network, computer, keyboard, monitor, credit card processing terminal. What about all of that just being hand-held and able to swipe a credit card with nothing connected? Have you seen this from Square yet?

Many entrenched solutions are ripe for a new wave of developers to come in and disrupt the incumbents. How many more Blockbuster Video businesses are out there about to get blindsided by this?
Reason #3: [ you fill this part in ]
What may be most interesting about the iPad is what people aren’t talking about yet. The things no one has thought of. The security company that replaces its alarm touchpad entry system with an iPad. The HR recruiter that replaces the clumsy “apply here” kiosks at their store with an iPad. The bank that lets kids apply for bank accounts using their fingers instead of with legacy forms. The DVD car installer that realizes that their one-trick-pony device will join the pay phone cemetery if they don’t get with the program NOW.
What about that floating laptop in your office used for business trips and presentations? Got a quick presentation to give? You could give an amazing PowerPoint-type presentation to a client in their office on their TV using an iPad. That simplifies things. So before you immediately assume the iPad doesn’t “change” your business, think about what your business actually DOES with its information, and how people interact with that info. Wedding registries. Real estate tours. Menus at high end restaurants. Education. And the most important of all: being able to eat your airplane food WHILE watching that movie at your seat.
Does this really matter to you? You’re obviously reading this on some kind of computer already. Do you need yet another device? If you’re asking yourself that, then no, you probably don’t need one right now.
It’s not for everyone yet. But it’s for more people than you probably realize.
Have you found an amazingly creative use for the iPad? Let us know about it at info@mann.com
p.s. If you’re wanting a much more in-depth article, here is a very detailed and technical look at the device.
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